Website User Research Contract

Website User Research Contract

User research to understand how our users interact with Imperial War Museum website.

Contract summary


  • Research services – 73110000

Location of contract


Value of contract

£25k – £50k

Published date

03 July 2018

Closing date

27 July 2018

Contract start date

13 August 2018

Contract end date

28 February 2019

Contract is suitable for SMEs?


Contract is suitable for VCSEs?




NOTE: This notice was updated on 03 July 2018 for the following reason: This notice was published in error as the tender exercise is not yet ready, and the tender opportunity will be re-submitted within the next 10 – 14 daysIWM launched a redesigned web presence at in January 2018. We would now like to set up a rolling programme of user research to understand how our users interact with the site, the usability issues they face and verify whether the user journeys they take reflect the ones we designed. This will inform an ongoing programme of development for the site to cover 3 or 4 areas for investigation.


About the buyer

Contact name

Simon Bourne


Lambeth Road





Other information


Please follow this link to view the notice.

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.


How to apply

Please apply directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section.