Website User Research Contract

Website User Research Contract

The research should explore what content audiences would expect of HLF.

Contract summary


Research and Development

Location of contract

Any region

Value of contract


Published date

14 August 2017

Closing date

28 August 2017

Contract start date

08 September 2017

Contract end date

27 October 2017



We now want to re-develop the website to coincide with the launch of a new funding strategy in 2019, and are commissioning this research to inform the content and information architecture of the new site.

HLF’s 2017-18 business plan has made promoting the National Lottery brand and demonstrating the value of heritage as a good cause a corporate priority. This is likely to be endorsed in a forthcoming Corporate Strategy.

The website needs to prioritise:
• A strengthened focus on National Lottery players in our communications and advocacy
• Improving recognition and awareness of the National Lottery while promoting heritage as a TNL good cause, amongst the public
• Building on HLF’s profile as a sector leader, communicating the impact of our funding

Therefore, to complement those applying for funds or running projects, there needs to be a focus on how we can meaningfully reach and engage the wider public and opinion-formers with an aim of increasing awareness of National Lottery funding for heritage and showcasing the difference heritage makes in people’s lives. There is an aspiration to give this audience parity with our applicant/grantee audience.

The research should explore what content these audiences would expect of HLF (if at all) – beyond our remit as a grant-giver aiming to attract and help applicants for funding. It should also recommend how relevant areas of our website should be presented to allow for efficient user journeys.


About the buyer

Contact name

Tom Scott





Other information




How to apply

Please apply directly to the buyer using the contact details provided.


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