Websites Consolidation – Pre-Market Engagement

Websites Consolidation – Pre-Market Engagement

We currently have a heterogeneous set of websites that are used for the provision of services.

REFERENCE DN444362

Pre Market Enagagement – Website, CRM and Case Management Consolidation

Awarding body Leicester City Council

EST. START DATE: 22/11/2019
EST. END DATE: 31/12/2019

Description

Leicester city council would like to consult the market on the availability of a platform that we can use to interact with our customers in a more holistic way. We currently have a heterogeneous set of websites that are used for the provision of services. They broadly break down into three categories:

• The first consists of our large departmental systems that have a web “portal” to facilitate dealing with customer queries. We are not likely to replace these at this stage, but want to make them appear as one.

• The second consists of our smaller business systems and associated portals which could possibly be replaced. Many of these are case management or Customer Relationship Management systems

• The third category is made up of “brochure” websites with limited functionality and mainly exist for marketing purposes.

These make up about half of our sites. We are looking to reduce the cost of ownership, provide a long-term flexible solution while maintaining the independence of these sites. Before commencing a formal tender process, we are keen to seek market information from organisations that may have an interest or expertise in this field. The information provided will be used to help inform and shape the requirements in our specification. We are committed to fairness and transparency in all of our procurement activity.

Responding to this pre-market engagement will not place you in a more favourable position at any resulting tender stage and likewise declining to respond will not disadvantage you. The responses received will only be used for the purposes of background information which informs our specification and options appraisal and will not be used for selection or award purposes in any tender process.

To respond to the pre market engagement questionnaire : Click on the “Apply Online” button to be found below the contact details to the right of this screen which will take you to the EastMidsTenders portal. Register on ProContract if you have not already done so and then express your interest.

Submissions must be received via the EastMidsTenders portal: https://www.eastmidstenders.org/index.html.
Late submissions and those received by any other means will not be accepted. Any queries/questions regarding this PME must be received via the ProContract portal only, otherwise they will not be responded to.

This should be returned by 12:00hrs on Friday 22nd November 2019 at the very latest.

Organisations are asked to regularly check this PME on Source Leicestershire for any updates. Any advertised opportunity might be updated or removed at short notice due to unforeseen circumstances.
Applicants should note that due to the technicality of the software package being used to create this advert, this PME will become “invisible” at midnight, 21st November 2019

Applicants are therefore requested to save all documentation relating to this PME locally.

Additional information

Contract Type One off
Procurement Process Market Engagement
Estimated ValueTEXT DESCRIPTION
Category Software,
CPV codes 00000001,
Suitable for SME YES

DOCUMENT AVAILABLE UNTIL

21 November 2019

21 days

SUBMISSION RETURN BY

22 November 2019

22 days

CONTACT DETAILS

Leicester City Council
Rebecca Cowan
Bosworth House 9 Princess Road West,
Leicester,
LE1 6TH