Welsh Water Web Development Tender 

Welsh Water Web Development Tender

DCC is looking to: develop a digital platform across all processes, allowing customers to manage their accounts directly.

United Kingdom-Treharris: World wide web (www) site design services

2019/S 172-420967

Contract notice – utilities


Legal Basis:

Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses

Dwr Cymru
Pentwyn Road, Nelson
CF46 6LY
United Kingdom
Contact person: Viorica Swift
Telephone: +44 1234567890
E-mail: viorica.swift@dwrcymru.com
NUTS code: UK
Internet address(es):Main address: www.dwrcymru.com

Address of the buyer profile: https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html

I.2)Information about joint procurement


The procurement documents are available for unrestricted and full direct access, free of charge, at: https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
Tenders or requests to participate must be submitted to the abovementioned address

I.6)Main activity


Section II: Object

II.1)Scope of the procurement


Web Development, Design and Support Services

II.1.2)Main CPV code


II.1.3)Type of contract


II.1.4)Short description:

DCC has an ambitious plan to transform the way in which customers interact with DCC which will deliver a substantial reduction in operating costs.

Focusing on key themes such as digitalisation, automation, web service, insight and vulnerability supported by a drive to enhance employee skills and engagement, DCC has a clear vision and an understanding of capabilities needed to support and deliver the change.

DCC is looking to:

— develop a digital platform across all processes, allowing customers to manage their accounts directly,

— reduce human error and inefficient processes through automation and robotic technologies,

— increase the use of data to develop timely insight that can be integrated with DCC’s core systems,

— improve quality of customer data DCC holds in the core systems,

— maintain ongoing support for low income and vulnerable customers.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: no

II.2.2)Additional CPV code(s)


II.2.3)Place of performance

NUTS code: UK

II.2.4)Description of the procurement:

DCC is seeking to award a contract up to 6 years with a single service provider for the provision of web development, design and support services.

The scope is as follows:

— the production release of new web developments to include support services, knowledge transfer and any appropriate deployment warranty period,

— DCC’s business and technical requirements for a new website design and development project,

— the provision of minor enhancements amendments,

— support of Sitecore in the Microsoft Azure Cloud,

— the transition from the current support arrangements.

DCC requires the service provider to have:

— Sitecore Partner status,

— ISO 27001 certification,

— sitecore web support experience in the Microsoft Azure Cloud,

— test/development sitecore environment for all levels of enhancements,

— developments operating to OWASP industry standards.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72
This contract is subject to renewal: no

II.2.9)Information about the limits on the number of candidates to be invited

Envisaged minimum number: 4

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: yes
Description of options:

The initial contract term is 3 years with an option to extend up a maximum of 3 years at 1 yearly intervals.

II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please refer to the tender documents in Bravo.

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents

III.1.4)Objective rules and criteria for participation

List and brief description of rules and criteria:

Please refer to the tender documents in Bravo.

III.1.5)Information about reserved contracts
III.1.6)Deposits and guarantees required:
III.1.7)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.8)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure


IV.1.1)Type of procedure

Negotiated procedure with prior call for competition
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 04/10/2019
Local time: 12:00

IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 22/10/2019

IV.2.4)Languages in which tenders or requests to participate may be submitted:

IV.2.6)Minimum time frame during which the tenderer must maintain the tender
IV.2.7)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

Pentwyn Road, Nelson
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice: