West Berkshire Healthwatch and NHS Complaints Contract

West Berkshire Healthwatch and NHS Complaints Contract

Healthwatch, NHS Complaints, Learning Disability Partnership Board, Independent Mental Health Advocacy.

United Kingdom-Newbury: Health and social work services

2018/S 083-187454

Contract notice

Services

Directive 2014/24/EU

Section I: Contracting authority

I.1)Name and addresses

West Berkshire District Council
Council Offices, Market Street
Newbury
RG14 5LD
United Kingdom
Contact person: Service Manager Commissioning
Telephone: +44 1635519925
E-mail: robert.bradfield@westberks.gov.uk
NUTS code: UKJ11
Internet address(es):Main address: www.westberks.gov.uk

I.2)Information about joint procurement

I.3)Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://in-tendhost.co.uk/westberks/aspx/Home
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://in-tendhost.co.uk/westberks/aspx/Home
Tenders or requests to participate must be submitted to the abovementioned address

I.4)Type of the contracting authority

Regional or local authority

I.5)Main activity

General public services

Section II: Object

II.1)Scope of the procurement

II.1.1)Title:

Services for: Healthwatch, NHS Complaints, Learning Disability Partnership Board, Independent Mental Health Advocacy, Independent Mental Capacity Advocacy, Safeguarding Advocacy, Care Act Advocacy.

Reference number: P00000025

II.1.2)Main CPV code

85000000

II.1.3)Type of contract

Services

II.1.4)Short description:

West Berkshire Council requires the following Adult Social Care services, that are separated into 7 lots: Healthwatch, NHS Complaints, Learning Disability Partnership Board, Independent Mental Health Advocacy, Independent Mental Capacity Advocacy, Safeguarding Advocacy, Care Act Advocacy.

II.1.5)Estimated total value

II.1.6)Information about lots

This contract is divided into lots: yes
Tenders may be submitted for all lots
II.2)Description

II.2.1)Title:

Healthwatch

Lot No: 1

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85320000
85310000
85300000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

Part of the Health and Social Care Act 2012 established Healthwatch England at the national level and requires local authorities to establish Local Healthwatch in their areas. Local Healthwatch is at the heart of a health and care service that is centred on patients, service users and carers. The Healthwatch Services for West Berkshire will be the independent consumer champion for patients, all those using health and social care services and carers, as well as the wider public, ensuring that the views and feedback from patients, service users and carers are an integral part of local commissioning across health and social care.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 98 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

NHS Complaints

Lot No: 2

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85310000
85300000
85320000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

To provide West Berkshire’s independent NHS Complaints Advocacy Service ensuring that independent advocacy skills are used to provide practical support and direction to people, in order to assist them in finding a resolution to their complaint about Health Services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 19 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Independent Mental Capacity Advocacy

Lot No: 3

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85310000
85300000
85320000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

The Service is made up of 2 elements:

— independent Mental Capacity Advocacy Service: An Independent Mental Capacity Advocacy (IMCA) Service which will provide independent support to and represent any individual who is assessed as lacking the capacity to make decisions for themselves as per The Mental Capacity Act 2005 and associated regulations / codes of practice. Within the Deprivation of Liberty Safeguards (DOLS) this service is provided to the ‘relevant person’ (who may be subject to DOLS), defined as a person who is, or may become, deprived of their liberty in a hospital or care home, — Paid representative service: The Paid Representative Service provides support to individuals who have a standard authorisation granted under the Mental Capacity Act 2005 Deprivation of Liberty Safeguards. Where there is no one available to be their relevant person’s representative Public Bodies must ensure that a Paid Representative is available to support the person, advise them of their rights, and potentially support them to request a review or an appeal to the Court of Protection.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Independent Mental Health Advocacy

Lot No: 4

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85310000
85300000
85320000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

Under the Mental Health Act 1983 (MHA) certain people, known as ‘qualifying patients’, are entitled to the help and support from an Independent Mental Health Advocate Section 117 of the MHA places a duty on the NHS and local authorities to provide aftercare and this will usually involve a joint assessment (often under the Care Programme Approach) including an assessment of the person’s care and support needs, a care and support or support plan and subsequent review (which may reach a decision that a person is no longer in need of aftercare).

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Safeguarding Advocacy Services

Lot No: 5

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85310000
85300000
85320000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

The Safeguarding Advocacy will deliver services to individuals identified by the West Berkshire Safeguarding Team and arrange, where appropriate, for an independent advocate to represent and support an adult who is the subject of a safeguarding enquiry or Safeguarding Adult Review (SAR) and where there is no other suitable person to represent and support them.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Care Act Advocacy Services

Lot No: 6

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85310000
85300000
85320000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

The Care Act Advocacy will deliver services to individuals identified by the West Berkshire Social Services Teams and arrange, where appropriate, for an independent advocate to represent and support an adult where the adult has ‘substantial difficulty’ in being involved in the process and where there is no other suitable person to represent and support them.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6)Estimated value

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

II.2)Description

II.2.1)Title:

Learning Disability Partnership Board

Lot No: 7

II.2.2)Additional CPV code(s)

85000000
85321000
98000000
85310000
85300000
85320000

II.2.3)Place of performance

NUTS code: UKJ11
Main site or place of performance:

II.2.4)Description of the procurement:

To facilitate the West Berkshire Learning Disability Partnership Board. This group will have genuine influence and achieve positive change in the lives of people with learning disabilities in West Berkshire. This service will also be responsible for monitoring grants for projects to a predetermined value that support people with a learning disability on behalf of the Learning Disability Partnership Board and West Berkshire Council Social Services.

II.2.5)Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6)Estimated value

Value excluding VAT: 17 000.00 GBP

II.2.7)Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36
This contract is subject to renewal: yes
Description of renewals:

2 years

II.2.10)Information about variants

Variants will be accepted: no

II.2.11)Information about options

Options: no
II.2.12)Information about electronic catalogues

II.2.13)Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: no

II.2.14)Additional information

Section III: Legal, economic, financial and technical information

III.1)Conditions for participation

III.1.1)Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2)Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3)Technical and professional ability

Selection criteria as stated in the procurement documents
III.1.5)Information about reserved contracts
III.2)Conditions related to the contract
III.2.1)Information about a particular profession
III.2.2)Contract performance conditions:
III.2.3)Information about staff responsible for the performance of the contract

Section IV: Procedure

IV.1)Description

IV.1.1)Type of procedure

Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.4)Information about reduction of the number of solutions or tenders during negotiation or dialogue
IV.1.6)Information about electronic auction

IV.1.8)Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: yes
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure

IV.2.2)Time limit for receipt of tenders or requests to participate

Date: 01/06/2018
Local time: 12:00
IV.2.3)Estimated date of dispatch of invitations to tender or to participate to selected candidates

IV.2.4)Languages in which tenders or requests to participate may be submitted:

English
IV.2.6)Minimum time frame during which the tenderer must maintain the tender

IV.2.7)Conditions for opening of tenders

Date: 01/06/2018
Local time: 12:00
Place:

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no
VI.2)Information about electronic workflows
VI.3)Additional information:
VI.4)Procedures for review

VI.4.1)Review body

West Berkshire Council
Newbury
United Kingdom
VI.4.2)Body responsible for mediation procedures

VI.4.3)Review procedure

Precise information on deadline(s) for review procedures:
VI.4.4)Service from which information about the review procedure may be obtained

VI.5)Date of dispatch of this notice:

27/04/2018