Young People’s Online Counselling Contract – London

Young People’s Online Counselling Contract – London

South East London CCG is looking to re-procure its Young People’s Online Counselling Provision ahead of the upcoming expiry of its current contract.

Opportunity Id
PRJ1103 – Young People’s Online Counselling – SEL CCG
85312320-8 – Counselling services

This is a Prior Information Notice (PIN). South East London CCG is looking to re-procure its Young People’s Online Counselling Provision ahead of the upcoming expiry of its current contract.

The service will be required to deliver an early intervention, easy to access, online, in and out of hours counselling and support service to young people aged 10 up to their 26th birthday; people living, attending school, corporately cared for by the local authority or with GP registration in the boroughs of Lambeth, Southwark, Lewisham, Bromley, Bexley and Greenwich.

The Service Provider shall provide:
• a young person friendly, safe and easy to use website which is secure and allows a secure exchange of communication between the service provider and service user.
• active local promotion of service (including marketing materials) to schools and other appropriate community settings to both professionals and young people.
• support to the communication lead with plans to increase engagement with the platform
• a choice of qualified psychotherapists and counsellors to deliver counselling sessions who are trained to address mental health concerns.
• drop in online chats for service users with qualified psychotherapists, counsellors and Emotional Wellbeing Practitioners
• booked 1:1 counselling sessions for service users with qualified psychotherapists and counsellors.
• moderated group chats and themed message forums for service users based on particular themes and issues that affect young people’s emotional and mental health.
• joint integrated working with CAMHS to enable step-up access
• regular performance monitoring information that demonstrates the type of concerns children and young people are presenting with and improved outcomes as a result of accessing services
• service administration including an online platform and software licence

The online platform will be accessible 7 days a week, 365 days a year.

The online live text chat counselling function will be available 12 noon to 10pm Monday to Friday and 6pm to 10pm Saturday and Sunday with reduced cover Christmas day, New Year’s Eve and New Year’s Day.

The provider must be British Association of Counselling and Psychotherapy (BACP) accredited.

It is expected that following a procurement process in early 2022, the new contract will run for a period of two years with a further extension option of up to two years (maximum four years in total).

The total value of the contract (over four years) will be £2,200,000, which equates to £550,000 per annum (including irrecoverable VAT).


Interested providers must express an interest in the opportunity via the ProContract e-tendering portal. Organisations will need to register an account on ProContract if they are not registered already. This can be done by clicking the below link.

Once registered, you can express an interest in this project and submit the EOI form by clicking the following link to this specific project:

A duly completed expression of interest (EOI) form must be submitted via the messaging facility for the above project on ProContract e-tendering portal by the stated deadline. Please note that any EOI submitted by any other means will not be considered.

The deadline for expression of interest is 17:00 on 14 January 2021. Any expressions of interest received after this deadline will not be considered.

Please note that the contract will be awarded without further publication. Interested organisations must express their interest as instructed in this notice if they wish to take part in this procurement process and no further opportunity notice will be published (in line with Regulation 75 (1)(b) of the PCR 2015).

Should only one suitable EOI be received, the CCG reserves the right to undertake a negotiated procedure to award the contract.

Where multiple suitable EOIs are received before the stated deadline from capable providers in response to this PIN, the CCG will publish a procurement opportunity to only those providers who have submitted EOIs in response to this PIN in early 2022.

Any communications or clarification questions about this contract opportunity must submitted be via the messaging facility for this project on ProContract e-tendering portal. The deadline for any clarification questions is 17:00 on 14 January 2021.


Region(s) of supply
Lewisham and Southwark
Bexley and Greenwich
Estimated value
counselling and support service, PRJ1103, Children’s Online Counselling, Young People, SEL CCG

Key dates

Estimated contract dates

Start date
End date

Contact details

NEL Commissioning Support Unit
Barend Henning
North and East London Commissioning Support Unit
Greater London

Expression of interest window

From 20/12/2021 17:00 to 14/01/2022 12:00

Express an interest online